Privacy Policy

1. Controller and scope

FIRST HOME FOREVER REALTY LLC DBA I NEED TO CALL MY MOTHER, 6621 19th Street East, Suite E, Sarasota, Florida 34243, United States, decides how service data are processed. Privacy requests: help@ineedtocallmymother.com or Help, subject Privacy. Receipt is confirmed automatically; completion follows the request and applicable legal time limits. The person who buys the book does not automatically represent everyone pictured or recorded.

The book organizer can sign in by email at /access using a verification code sent by Clerk; anyone who already used a ChatGPT account for this book can still use that sign-in option.

2. Data and purposes

We process sign-in identity; order and delivery data; texts, photos, voice, transcripts and final files; consents, versions, approvals and withdrawals; technical security logs; and support messages. Full card data are handled by the payment processor, not by chat or book content.

We use these data for project access, organization and review, producing the edition, permanent hosting of QR audio without a subscription, fulfilling the order and support. The local preview stays in the browser until you send files to an online service. QR access remains subscription-free while the recording is retained; deletion requested by the family or withdrawal of authorization may interrupt access.

3. Legal bases, consent and sensitive data

Operations needed for the contract, legal duties and security use the applicable legal bases. Recording, optional uses, advertising and other cases that need consent have their own specific, withdrawable authorization. Accounts may contain health, religion or other sensitive information; do not include what is unnecessary. Accepting this policy does not authorize every possible use.

4. AI and providers

When an AI feature is used, we send the provider only what that task needs. The family reviews the result. We do not use facial recognition. We do not authorize model training on family content. AI conversation and AI reading aloud are optional, start unchecked, and do not clone the mother’s voice. In memorial mode the family may turn them on; the AI is not the deceased.

Actual providers follow the published operation (hosting, storage, authentication, payment, email, transcription/AI, printing and shipping when connected). We do not claim that payment, printing, renewal or off-site backup already work merely because they are described here. Messages to help@ are stored apart from family stories.

5. Access, QR codes and transfers

Drafts are private to their author. Approved stories follow the project’s permissions. A QR or audio link works as a key: anyone who receives, copies or photographs it may listen. Printed copies and downloads can circulate off-site. The company is in the United States; data of people protected by Brazil’s LGPD should be transferred only with a valid mechanism. Book approval alone is not a generic authorization of international transfer.

6. Minors, cookies and security

The purchase account is for adults. Photographs or accounts of minors need necessity, best interests and proper permission; that does not create an account for the child. Cookies needed for the service may be used. Non-essential measurement, advertising and pixels (including Google Analytics and Meta Pixel) are not turned on merely by reading this policy and need their own choice if offered.

We use access controls, private links and recovery copies. No service has zero risk. Current backup, when on, stays with the same provider, triggered by activity, with up to three full copies for up to seven days. The approved off-site daily routine with 30-day versions is not described as already connected.

7. Rights and requests

United States package: you may request access, correction, export and deletion, and withdraw consent, through help@. California residents have CCPA/CPRA rights (know, delete, correct, limit sensitive use; no sale or share for cross-context ads). Other U.S. state privacy laws are exercised on the same channel. We do not sell personal information. LGPD Brazil rights are in the Brazil package, not this one.

Automatic receipt confirmation does not mean every copy has already been erased. We do not confirm complete deletion until it has been finished in the stated scope, and we follow applicable legal time limits.

Financial records after deletion

When you delete a book or your account, we erase the book’s photographs, recordings, stories and text. We keep only the financial records of each purchase: amounts, taxes, shipping, dates, order status, payment identifiers and the delivery country and state. We also keep the record of your acceptance of the terms for each purchase (version, date and language). These records do not include your name, email, phone number, street address, postal code or IP address.

They are used for accounting, tax obligations, refunds and payment disputes, and are kept for as long as those purposes require or the law demands. The payment processor (Stripe) keeps its own records under its own policy. For questions, contact help@ineedtocallmymother.com.

SMS interview data

What we store:

the storyteller's mobile number;

the selected time zone and pace;

the consent record (accepted text and version, date and time, language and source page);

the confirmation reply;

STOP and START requests;

the identifiers of messages sent and received.

Content sent: text answers and the photos, audio or videos sent by MMS are stored in the private family book, except for the private-review cases described below, and follow the same access, deletion and retention rules as the rest of the book.

Who processes: messages are processed by Telnyx, which accesses only what it needs to deliver them.

Selling and sharing: mobile information and SMS consent are not sold or shared with third parties or affiliates for marketing or promotional purposes.

Minimal suppression record: we keep a minimal STOP record so we never message someone who opted out, even after other data is deleted.

Access or deletion requests: help@ineedtocallmymother.com.

Review exception: additional text messages received after an answer has been saved, replies to uncertain deliveries and MMS with several attachments are kept in a private inbox accessible only to the service operator. They are not automatically added to the book. This content is retained for up to 30 days, or deleted earlier on request; after that period it becomes unavailable and is removed by automatic maintenance.

Optional SMS updates

I control this number and agree to receive automated SMS from I Need to Call My Mother, operated by FIRST HOME FOREVER REALTY LLC DBA I NEED TO CALL MY MOTHER, 6621 19th Street East, Suite E, Sarasota, Florida 34243, about my account, book project and story reminders. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to cancel or HELP for help.

SMS is currently available for US mobile numbers. If you select SMS and save this form, we record your consent and prepare a confirmation if sending is enabled at that time. Our team may send account updates, book-project updates and story reminders; these notices do not follow an automatic schedule. Messages from the site use the language of your book. Delivery may be delayed and is not guaranteed. This permission does not authorize calls, WhatsApp messages or messages to another family member.

Help: help@ineedtocallmymother.com. You can withdraw SMS consent for this project in your book’s Access section.

For support, email help@ineedtocallmymother.com. SMS is not a conversational support channel. Automatic HELP, STOP and START replies are currently in English.

We store your optional phone number, consent choice, account and project identifiers, server timestamp, source page, language, disclosure text and version to document your choice. Providing a number without checking the SMS box is not consent. Mobile information and SMS opt-in data are not sold or shared with third parties or affiliates for marketing or promotional purposes. Providers processing messages on our behalf may access only what they need to deliver the service. We retain consent and withdrawal records as needed to honor your choice and applicable recordkeeping obligations; contact support for access or deletion requests. A minimal suppression record may be retained to prevent unwanted messages.