Terms of use and purchase

1. Company, support and scope

The I Need to Call My Mother service is offered by FIRST HOME FOREVER REALTY LLC DBA I NEED TO CALL MY MOTHER, 6621 19th Street East, Suite E, Sarasota, Florida 34243, United States. Sole contact: help@ineedtocallmymother.com and Help. Book creation is self-service and does not include human editorial support. Message receipt is confirmed automatically, without a promised response time.

This is the United States legal package (English). The Brazil package is in Portuguese; the Latin America package is in Spanish. Each language shows only that market’s package. These terms describe the conditions of orders offered and accepted on the site. Review your order summary before paying.

The order summary, Privacy Policy, Retention, Export and Deletion Policy and the applicable specific authorizations complete the contract. You may keep a copy. Later changes do not apply retroactively to an accepted order and do not remove mandatory rights.

2. Project owner and family content

The account and purchase owner must be at least 18 and able to contract. Paying for the project does not grant rights over another person’s voice, image or story. Submit only material you may use and obtain the required permissions.

The base outline organizes up to 12 chapters: each can have an archive photograph, an AI illustration approved by the family or her words alone (and a QR when there is voice audio); a photo is not required, and 201–380 pages require acceptance of a one-time US$29 supplement. Artificial-intelligence tools may transcribe, organize and suggest wording. They can be wrong: check names, dates and facts before you approve. The book records family accounts and is not independent historical verification. We do not use facial recognition. We do not clone the mother’s voice, create an avatar of her, or train models on family content. Each QR code opens the complete original recording of the story, up to 30 minutes long, available forever without a subscription. QR access remains subscription-free while the recording is retained; deletion requested by the family or withdrawal of authorization may interrupt access.

3. Preview and authorization to begin

The free preview uses resources on your device. A local draft can be lost if you clear data or change devices; keep the originals. The preview alone does not authorize paid upload, online processing or printing.

Personalized preparation starts only after confirmed payment and a separate authorization, saved with one tap. That authorization does not approve the final PDFs, does not authorize extras and does not waive legal cancellation or refund rights.

4. Printed book, pages and configuration

Standard $98; Max and Grand $158. Includes one copy up to 200 pages. For 201–380 pages: +$29. Extra copies: $78 Standard or $130 Max and Grand, plus $29 per copy for 201–380 pages. No quantity discount.

Type sizes: 10, 11, 12, 14, 16 and 18 point; default 14. Casewrap hardcover, matte or glossy, no linen. 80# coated white paper, Premium Color or Premium Black & White. We do not add blank pages to justify a charge or reduce the chosen type size without authorization.

Up to 200 pages included. For 201–380 pages, add $29 with your approval. Above 380 pages, start another volume.

5. Extra copies and digital products

Standard $98; Max and Grand $158. Includes one copy up to 200 pages. For 201–380 pages: +$29. Extra copies: $78 Standard or $130 Max and Grand, plus $29 per copy for 201–380 pages. No quantity discount.

The e-book costs $48, alone or with print. Original photos and recordings can be downloaded for free. QR audio access is permanent. QR access remains subscription-free while the recording is retained; deletion requested by the family or withdrawal of authorization may interrupt access.

6. Quote and payment

Base prices are in U.S. dollars. Before each payment, the summary shows currency, products, extras, discounts, amounts already paid, shipping, known taxes and the total. Bank conversion and fees are separate. Checkout charges only the accepted balance; a paid base package and page blocks are not charged again.

Book and copy shipping: free in the US; Canada US$15 plus US$5 per additional copy; Australia and New Zealand US$10, with no additional shipping charge for extra copies; the European countries listed below US$15 plus US$10 per additional copy. These rates include taxes and import duties. European countries (ISO codes): AT, BE, BG, HR, CZ, DK, EE, FI, FR, DE, GR, HU, IE, IT, LV, LT, LU, MC, NL, NO, PL, PT, RO, SK, SI, ES, SE, CH, GB. For other countries served by the printer, shipping is quoted before payment; any taxes and import duties not included will be disclosed before purchase. Estimates, tests and saved carts do not confirm payment.

7. Cover and interior approval, and printing

You approve separately, with one tap to save, the final cover PDF and the final interior PDF, with version and date. The reading preview is not those files. Later changes require a new approval of the affected parts.

Printing depends on both approvals, the required authorizations, the amount due and production validation. Approving content does not remove the seller’s responsibility for defects or differences between what was approved and what is delivered.

8. Production, shipping and delivery

For new books under the current offer, the materials period is one calendar year from confirmed payment, ending on the same date the following year (February 29 becomes February 28 when needed). Unanswered questions stay open until that year ends, without a pause at 90 days or the two 30-day extensions. When the family marks the content ready, the 21-day text review begins. Cover and interior each have 14 days for approval after the respective final PDF is sent. Delivery is due within 60 calendar days after both approvals, required authorizations and payment of any amount due. No deadline automatically authorizes printing. After the first year, the family can still listen to and download its memories. Renewal at US$98 per year or US$11 per month is for new recordings. You can prepare printing when the content is ready; you do not need to wait for the year to end. Existing saved 90-day calendars keep their dates, two free 30-day extensions and pause/resume rules. The period of up to 60 calendar days for the book to reach the address starts with separate cover and interior approvals, signed required authorizations and payment of the amount due. An internal step without a stated deadline does not defer that starting point. Shipping follows the rates in section 6, in the printer’s ordinary protective packaging. Using a printer or carrier does not shift the seller’s responsibility onto you.

9. Cancellation, defects and refunds

You may cancel before authorized paid preparation starts, with a refund of the unstarted project. After that start, the commercial policy does not offer cancellation for a mere change of mind, subject to mandatory rights. Remedies remain for defects, wrongful charges, our failures, a broken offer or inability to deliver.

United States package: federal and state consumer protections apply, including Florida where relevant. These terms do not waive those protections. We do not force store credit in place of a refund that is due. Canceling a future audio renewal remains allowed and is independent of these creation rules. Brazilian CDC cooling-off rules are in the Brazil package, not this one.

10. Audio term and QR codes

Your recordings and QR codes remain available forever, even without renewal. You can download and keep your recordings. Privacy choices, withdrawal of consent and deletion remain under your control. QR access remains subscription-free while the recording is retained; deletion requested by the family or withdrawal of authorization may interrupt access.

Anyone with the QR hears the complete original recording of the story, up to 30 minutes, without a subscription, while the recording is retained. Deletion requested by the family or withdrawal of authorization stops that access. Files already downloaded remain with the family.

11. Access without renewal

No extension, subscription or renewal is required to keep listening to recordings through QR codes.

12. Rights, AI and optional uses

You and the other rightsholders keep your rights in your materials. The license to the company is limited to preparing, reviewing, delivering, hosting QR audio forever without a subscription and printing the authorized edition. Advertising, social posts, a public portfolio, general model training and voice cloning do not come with the purchase. QR access remains subscription-free while the recording is retained; deletion requested by the family or withdrawal of authorization may interrupt access.

There are two optional AI features, each with its own unchecked tap: (1) AI conversation; (2) AI reading aloud. Neither clones the mother’s voice. An original recording, if any, is never altered; book QR codes play only that original recording. AI reading uses a narrator identified as artificial. In a book for a mother who has died (memorial), the family may choose these features: the AI is not the deceased speaking, does not send messages from her, and does not recreate her voice. Authorizing recording, transcription or printing does not turn on AI conversation or AI reading. This is not medical, psychological or legal advice.

13. Resolving problems

Contact Help or help@ineedtocallmymother.com. You keep the right to go to authorities, consumer bodies and competent courts. We do not impose mandatory arbitration, an exclusive Florida forum, or a generic cap that wipes out legal responsibility. Mandatory consumer law prevails. A translation difference cannot reduce mandatory rights or change the accepted offer.

SMS interview questions (optional)

The person telling the story may choose to receive interview questions by SMS on their own US mobile number (+1). This choice is optional and is not a condition of purchase.

Activation: questions start only after that person authorizes it through their private link and replies YES to the confirmation message. The buyer or another family member cannot authorize on their behalf.

Frequency: varies with the answers and the chosen pace (daily or weekly), up to 3 questions per day. Messages are sent only between 8 a.m. and 9 p.m. in the selected time zone.

What can be sent: text answers and, by MMS, supported photos, audio or videos. Except for the private-review cases described below, this content is saved in the private family book under the same rules as other book content. MMS depends on the carrier; the private link remains available as an alternative.

Rates and delivery: message and data rates may apply. Delivery is not guaranteed.

To stop or get help:

Reply STOP (or QUIT, CANCEL, END, UNSUBSCRIBE) at any time to stop.

Reply HELP for help, or email help@ineedtocallmymother.com.

Automatic HELP, STOP and START replies are in English.

After STOP, no new questions are sent to that number.

Other permissions: public QR video sharing requires separate permission.

Review exception: additional text messages received after an answer has been saved, replies to uncertain deliveries and MMS with several attachments are kept in a private inbox accessible only to the service operator. They are not automatically added to the book. This content is retained for up to 30 days, or deleted earlier on request; after that period it becomes unavailable and is removed by automatic maintenance.

Optional SMS updates

I control this number and agree to receive automated SMS from I Need to Call My Mother, operated by FIRST HOME FOREVER REALTY LLC DBA I NEED TO CALL MY MOTHER, 6621 19th Street East, Suite E, Sarasota, Florida 34243, about my account, book project and story reminders. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to cancel or HELP for help.

SMS is currently available for US mobile numbers. If you select SMS and save this form, we record your consent and prepare a confirmation if sending is enabled at that time. Our team may send account updates, book-project updates and story reminders; these notices do not follow an automatic schedule. Messages from the site use the language of your book. Delivery may be delayed and is not guaranteed. This permission does not authorize calls, WhatsApp messages or messages to another family member.

Help: help@ineedtocallmymother.com. You can withdraw SMS consent for this project in your book’s Access section.

For support, email help@ineedtocallmymother.com. SMS is not a conversational support channel. Automatic HELP, STOP and START replies are currently in English.